Return Policy Overview
Our store specializes in food items and currently ships exclusively within the United States. Due to the perishable nature of our products, we maintain a specific return policy to ensure the safety and satisfaction of our customers.
Eligibility for Returns
Due to health and safety regulations, we are unable to accept returns on any food items. This policy ensures the highest standards of food safety and quality for all our customers.
Damages and Issues
We ask you to inspect your order upon reception. If you encounter any issues such as defective or damaged items, or if you receive the wrong product, please contact us immediately at info@dizzylizziesfarm.com. We are committed to evaluating the issue promptly and finding a satisfactory resolution.
Non-Returnable Items
All food items sold in our store are non-returnable due to their perishable nature. This includes all products available for purchase.
Exchanges
Since we cannot accept returns on food items, we do not offer direct exchanges. If there is an issue with your order, please contact us, and we will address it on a case-by-case basis.
Refunds
While we cannot accept returns of food items, we are dedicated to ensuring your satisfaction. If you have any concerns about your order, please reach out to us at info@dizzylizziesfarm.com. In cases where a refund is deemed appropriate, it will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Contact Us
For any questions regarding our return policy or for assistance with your order, please contact us at info@dizzylizziesfarm.com.
Is Everything Organic?
We grow everything on the farm organically. However, unfortunately not everything is organic. Certain bulbs, corms and transplants that we use have been treated which makes these items not qualified for the label. In addition, some of our value added products contain items that are not certified organic.